Arguments are part of life, whether at work, with friends, or in relationships. But losing your cool can escalate conflicts, damage relationships, and leave you regretting things you said.
Staying calm and composed allows you to communicate effectively, maintain your dignity, and even resolve the disagreement more smoothly. Here are five practical tips to help you stay calm and classy during an argument:
1. Pause and breathe
When emotions run high, our natural response is to react immediately. Take a moment to pause and take a few deep breaths.
This simple action gives your mind a chance to process your emotions before speaking. Breathing deeply can reduce stress, lower your heart rate, and help you respond thoughtfully rather than impulsively.
2. Listen actively
Many arguments escalate because people focus more on defending themselves than understanding the other person. Practise active listening by paying attention to what the other person is saying without interrupting.
Paraphrase their points to show understanding, even if you disagree. Feeling heard can calm both parties and lead to more productive conversations.
3. Keep your voice and body language in check
Your tone of voice and body language can inflame or defuse a situation. Speak slowly and calmly, avoid shouting, and maintain open and relaxed body language. Crossing arms, pointing fingers, or rolling your eyes can send the wrong message and escalate tension. Calm, confident posture communicates control and composure.
4. Focus on the issue, not the person
It’s easy to slip into personal attacks when frustrated, but this rarely solves anything. Instead, focus on the specific problem or behaviour at hand.
Using “I” statements, like “I feel frustrated when deadlines aren’t met,” keeps the conversation about the issue rather than attacking the other person’s character.
5. Know when to step away
Sometimes, despite your best efforts, emotions remain high. Recognise when it’s time to take a break. Politely excuse yourself and suggest revisiting the conversation later.
Stepping away prevents saying things you might regret and allows both parties to cool down and reflect.
